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Customer Service/Helpdesk Co-Ordinator job in Sunbury-On-Thames

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Job Ref:  204793957
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Contract
Country:  United Kingdom
County/State:  Surrey
City:  Sunbury-On-Thames
Post Code:  TW16
Salary:  £10.10/hour
15/10/2016 04:03
Customer Service/Helpdesk Co-ordinator (Temp) - Sunbury-upon-Thames - £10.10PH

I am currently recruiting for a large engineering organisation based in Sunbury-upon-Thames for a Helpdesk Co-ordinator on a Temp basis.

Customer Service Advisor

This is a full-time 40 hours per week role within the service department and is based in Sunbury.

The start time and end times vary depending on the need of the department (between 8am and 17:30pm - Monday to Friday). You may also be required to join the Saturday rota for helpdesk and planning once training has been completed - hours 09:00am - 16:00pm.

The job involves:

Logging breakdown calls onto our in-house system - via phone, fax, email, internet.

Working within customer service level agreements.

Updating key account web pages.

Assisting with closing calls in Bann.

Dealing with escalations.

Updating the Baan system.

Liaising with engineers and keeping customers informed of progress of the call at all times.

Chasing quotes from our Imsys system

Booking in calls with customers.

Holiday/absence cover for planning.

Other Ad-hoc duties assigned.



Able to communicate with all levels of management


Self assured



Able to deal with pressure positively

Accurate with excellent attention to detail

Good decision making skills

Ability to prioritise and plan own time


A "team player" with a high level of commitment to colleagues

Quick to learn

Accurate and good attention to detail

Sense of humour


Previous customer service background

Good customer service skills

Excellent telephone manner

Ability to multi-task

Able to self manage

Computer literate

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer
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