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Trainee Helpdesk/ Service Desk Engineer job in Ashford

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Job Ref:  204793488
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
City:  Ashford
Post Code:  TW15
Salary:  £18000 - £20000/annum
15/10/2016 04:05
Trainee Service Desk Engineer - £18-20,000

Ashford, Middlesex

Seeking a highly motivated junior service desk engineer with the drive and determination to help support the client base. Looking for an individual who is a problem-solver with a passion for IT. The successful candidate will be working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills.

The service desk engineers are responsible for maintaining user uptime and improving their computing experiences through effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organisation`s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilisation of provided resources and unbeatable customer service.

This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective support services. Responsibilities for First Line engineers are including identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction.

Job duties include utilising remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritise work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues.

Other requirements include participating in ongoing training and attainment of manufacturer certifications, developing and maintaining relationships with user and vendor contacts, and preparing and presenting service and monitoring reports to management regularly.

This Position Entails:

- Troubleshooting user problems over the phone and with remote control technologies
- Accurate documentation of all activities conducted
- The ability to manage, maintain, troubleshoot and support our users` networks, equipment, software and services with the support of a team
- The ability to learn quickly and adapt to changing requirements

Minimum Skills Required:

- Strong interpersonal skills required to effectively communicate with users and vendors
- Passion for teamwork, continuing education, problem solving and exceptional customer service
- Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
- Valid driver's license would be an advantage


Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer
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