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|Job Ref:||1619150||Employer:||Tyco||Country:||United States||County/State:||Wisconsin||City:||Madison||Address:||Post Date:||15/10/2016 22:08|
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit NA or follow us @johnsoncontrols on Twitter.
The primary role of the Customer Care Representative I (CCR I) is to renew, maintain and grow SOW (share-of-wallet) within a defined and assigned customer base in an in-house, team based environment. The CCR I will follow RIF segment guidelines, performance metrics and expectations as well as contribute to a customer-focused strategy that will increase customer interactions and connections that will result in increased rates of retention, higher revenue per customer while at the same time ensure our customers are successful and enjoy an outstanding customer experience.
Duties and Responsibilities: