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Senior Customer Service Representative (Ottawa) job in Ottawa

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Job Ref:  068b03801
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  Ontario
City:  Ottawa
16/10/2016 23:16
Job Description:

PERKS A GREAT PLACE TO WORK! NO OFFICE POLITICS! TIGHT KNIT TEAM! Full Time with Flexible HoursBenefits after one month! Medical, Pension PlanGreat TeamFlex hours - 7:30am-6pm Basic Purpose:Reporting to the Manager, Customer Service, the incumbent will be first line contact and will provide support to all customers in placing orders and handling inquiries both internally and externally. The incumbent will be responsible for efficient and accurate entry of all orders into the SAP system and will work very closely with various departments to ensure complete customer NA Responsibilities and Activities:Receive and process orders and order changes from Internal and External customers via telephone, fax, emailEnsure efficient and accurate input of orders into SAP using a number of parameters including inventory data, logistics and customer NA and follow-up on outstanding NA all other customer requests: samples, orders, product NA QNOTES when NA open communication with all external and internal customers at all NA with customers, sales, dispatch and order coordinators to ensure timely and accurate delivery requests. Selection Criteria / Requirements:Customer Service or equivalent experienceAdept in resolving problems and NA ability to multi-taskStrong interpersonal and communication skillsProficient in Microsoft Office If you feel you would make an excellent addition to our client's team, don't hesitate to contact us right away. Please send your resume. We look forward to hearing from you!
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