|Job Ref:||3b61cc9f4||Employer:||Direct Solutions - Canada||Country:||Canada||County/State:||Ontario||City:||Niagara Falls||Address:||Post Date:||16/10/2016 23:21|
VISIT OUR TABLE TOMORROW, 6/22/16, AT THE FLEMING CENTER FROM 3P-7PM!!! As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry experience, Sitel serves more than 62 markets in 40 languages, with 61,100 passionate and talented associates from 108 contact centers strategically located in 21 countries. Combining comprehensive customer care capabilities, leading multichannel solutions, and unparalleled experience across all industries, Sitel collaborates with some of the best known global brands to help deliver outstanding customer experiences. The company is a subsidiary of Groupe Acticall. Visit NA to learn more. Job Summary Our clients come from various industries including financial services, health/fitness, media services, retail and travel. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubleshooting. Up-selling products or services may be required. We OfferPaid professional training (starting day 1 of training)Medical and dental benefits for full-time employeesRRSP ContributionVacation and holiday payFull-time shifts (40-44 hours/week - paid overtime after 40 hours/week)Local employee discountsShift Premiums for evening and weekend shiftsSales Incentives RequirementsPrior customer service experience (preferred)Sales driven is a plusPrevious contact centre experience is a plusSelf-motivated and able to work independentlyExcellent verbal and written communication skillsProfessional, articulate voiceAbility to multi-task by working in several computer applications while holding a conversation with a customer over the phoneAbility to type 25 words per minuteEnjoy working in a fast-paced environment while maintaining professionalism with the customerAbility to work afternoons and weekends Pay $11.75/hour with an opportunity to increase that wage through our uncapped incentive programs. Career Opportunity You deserve an opportunity that provides exceptional benefits and security with room to grow. Now is the time to take control of your future! Walk-in candidates are always welcome. Please ensure you come in from 9a-4:30pm so we can ensure you are assisted appropriately Sitel is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted by a Recruiter for an opportunity for an interview, please advise us of any accommodations needed to ensure your accessibility needs are met throughout this process. Any information received relating to accommodation will be addressed confidentially. We thank all applicants and advise that only those selected for an interview will be contacted.
As caring for customers becomes the differentiator that drives consumer engagement, Sitel is advancing its position as a world leader in outsourced customer experience innovation.
With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.
Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.