Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Service Desk Scheduler job in Leicester job in England

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  119870VH
Employer:  Morson International
Country:  United Kingdom
City:  England
17/10/2016 20:24
Service Desk Scheduler; based in Coalville Leicester; 12 month assignment £8.50ph.
We are looking for an individual with proven customer service skills to fulfil the role of Service Desk Scheduler.
The main responsibilities of the role are:
To answer calls received to the Service Desk, logging all calls received as issues or requests to agreed standards
To utilise active listening techniques to understand and interpret customer requirements when logging calls, prioritising them against agreed SLAs
To utilise problem analysis techniques to diagnose and rectify technical problems and queries following first line fix criteria, and where possible resolve at first call
Escalate as appropriate to ensure a prompt restoration of service arranging for the relevant 2nd and 3rd line specialists to address and resolve incidents
To perform a customer facing role focused on delivering first class customer service, against established Service Desk performance targets and SLA's
To assist with mailbox processing when required, logging customer issues/requests and replying to any queries
To respond to customer chases or escalations on calls professionally, and follow agreed process to further the calls progress and manage the customers expectation
To log and escalate calls with third parties where required, ensuring communication back to the customer
Candidate should have the following skills and experience
Proven Service/Help Desk experience
Customer Service Experience, both face to face and over the phone
Proven experience in using a Service Management system to manage all incidents and requests. Experience in troubleshooting Microsoft Applications, Printer faults and Operating systems
Excellent MS Office skills, particularly Excel
Good sense of UK Geography
Some mechanical and planning experience is desirable
Good attention to detail and organisational skills
Morson is acting as an employment business in relation to this vacancy
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software