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Security Installation Coordinator job in Annacis Island

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Job Ref:  1619456
Employer:  Tyco
Country:  Canada
County/State:  British Columbia
City:  Annacis Island
17/10/2016 22:21
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Security Installation Coordinator

About the role
We are currently looking for a talented Security Installation Coordinator to join our Delta, BC team.

  • Assists the Security Install Supervisor in organizing work for assigned projects
  • Manages the needs of approved subcontractors on assigned projects and directs as needed
  • Coordinates field technicians to assigned projects and confirms project delivery and legal sign off
  • Archives and retrieves project documentation
  • Updates each ongoing project notes and adjusts estimated completion dates and project status to assist with accurate monthly revenue forecasting
  • Provides Time and Material quotes for quick turnaround installations or add-ons
  • Acts as liaison between Customers, Installation department, and sales
  • Makes all required calls to the customer to establish job-site readiness, customer responsibilities, and works with client to facilitate scope delivery
  • Assists Material Handler with shipping/receiving tracking and parts readiness for projects
  • Updates installation supervisor as needed on ongoing or expedited projects being mindful of timelines and customer expectation
  • Escalates scope creep and stray along with any project hindrance factors to install supervisor
  • Other duties as may be assigned

Rewards and benefits
We’ll expect a lot from you, but we’ll also make sure we recognize and reward your contribution. And we’ll always do everything we can to help you achieve a healthy work-life balance. Wherever you join us, you’ll find we have a range of benefits and rewards designed to help you be at your best both in work and out of it.

Who we’re looking for
  • Post-Secondary; preferably with some business courses or equivalent work experience

  • Minimum of two years in a front-line customer project-assist capacity with customer service focus
  • Knowledge of electrical permit purpose, requirements and provincial laws a plus

  • Excellent written and verbal communication skills with great telephone manners
  • Able to remain calm and motivate frontline field personnel to deliver scope
  • Proficiency with Microsoft Office and the ability to learn new software
  • Ability to multi-task
  • Adept at working in a fast-paced customer focused environment
  • Confident working alone and making independent decisions to aid personnel and project delivery
  • Excellent organizational skills for document filing, tracking and recording
  • Prompt and neat with a strong work ethic

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