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Field Service Engineer job in Winchester

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Job Ref:  ff1ca4d2
Employer:  Direct Solutions
Country:  United Kingdom
City:  Winchester
Post Code:  SO23
17/10/2016 23:04
Job Description:

The Company is looking for Field Service Engineers to oversee new product installations, product configurations, and provide ongoing in-field diagnostics, repair and customer service support based out of Winchester, UK. Travel is typically scheduled during the work week although there may be instances where site visits are required during through the weekend. This is a customer facing position and requires strong communication skills along with a commitment to customer service excellence. Applicant should enjoy innovative technology, interacting with Company clients, be loyal, and take their job, the needs of the customers, and the success of the Company personally. If you want to be part of an exciting business, that has a history of innovation and success, please read below and apply. Cover letter and CV submission required. Job Duties · Communicate with clients in troubleshooting open service issues and to provide technical support, including both phone support and on-site support if needed. · Install and configure new equipment, including operating software or peripheral equipment. · Advise/train clients concerning equipment operation, maintenance, or client specific configuration. · Maintain and update service ticketing system regarding service issues and resolutions. · Repair, adjust or replace electrical mechanism, components or parts. · Train new technical support team members. · Document project summary and project completions in a timely manner. Qualifications Include: · Ability to communicate both verbally and in writing with business professionals · Ability to plan daily travel schedule · Ability to execute and submit expense reports · Ability to work independently with little or no supervision · Excellent customer service skills · Effective time management and organizational skills · Ability to use basic computer skills to perform diagnostic testing · Available for stand-by and after-hours responsibility · Available to travel for support of other territories · Ability to continually learn new product service techniques Desired Skills & Experience · Prior Field Support/Field Technician experience highly desirable · Proficient Internet and computer skills required · Prior mechanical or electronic assembly highly desirable · Technical or electronics training or degree preferred · Experience will be considered in lieu of degree Compensation The successful candidate can expect to earn a salary between GBP 20 000 to GBP 30 000.

Company Description:

International Parking Systems (UK) Limited (âÃÂÃÂthe CompanyâÃÂÃÂ), is a wholly owned subsidiary of IPS Group Inc. IPS Group Inc., recently named a Top 5 Smart Parking Vendor in Western Europe, is headquartered in San Diego, CA (USA). IPS is a design, engineering, and manufacturing company focused on low-power wireless telecommunications, payment processing systems, parking technologies, and SaaS management software. An industry pioneer, IPS has been delivering smart city technology solutions for over 20 years. The company offers a fully integrated smart product suite comprised of single-space meters, multi-space pay stations, pay station upgrade kits, vehicle detection sensors, smart cash collection systems, and SaaS management software with advanced data analytics. IPS is delivering the Internet of Things (IoT) and Intelligent Parking Systems to transportation and parking operations all over the world. Visit NA.
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