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Customer Service Representative job in Québec

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Job Ref:  3ec22030
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  Quebec
City:  Québec
17/10/2016 23:14
Job Description:

The Customer Service Representative ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. This position manages the installation and fabrication process. The CSR will build and maintain business relationship with clients by providing prompt and accurate service that will assist in increasing customer loyalty Duties Ensure high customer service levels at all times Maintain customer relationships face to face , by phone or electronically Grow and develop customer relationships and loyalty to increase market share First point of Customer Contact for Home Depot Lowes and CD Enters Customer Info in Job Tracker Schedules Measure with Customer Follow-up after measure Updates Job Tracker and any supplier net Schedules Install with Customer Follow up to ensure complete satisfaction install completion Complete job in Job Tracker and supplier sites Manage the outlying market managers Manage installation of all segmentsDemonstrated ability to interact and build value-based relationships with customers Requierments: Customer Service experience, between 2-5 yearsStone experience, knowledge will be a plusHigh computer skillsIntegrityOrganizationResult orientedCustomer OrientationDetail orientedMultitask

Company Description:

Cosentino Group, the world's leading producer of Silestone quartz surfaces. It focuses on the design, production and distribution of architectural and decorative solutions made from natural stone. It creates and defines leading products that are designed to provide innovative and functional solutions for the home and public spaces under the criteria of careful design, innovation and environmental respect.
The group based its development on international expansion and an innovative research programme, which enables it to use the most advanced technology to obtain new materials.
Cosentino's activity covers the entire natural stone manufacturing process, from extraction and processing to the installation of quartz surfaces, such as kitchen and bathroom worktops, cladding and other products.
Currently Cosentino is based on its establishment with commercial fixed assets in a dozen countries. It is the world's leading producer of quartz surfaces, distributing to over fifty countries.
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