Vacancy has expired
|Job Ref:||4139785b3||Employer:||Direct Solutions - Canada||Country:||Canada||City:||Regina||Address:||Post Date:||17/10/2016 23:26|
Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an immediate career opportunity for the following position at its Regina, SK . This is a full-time position, to work Monday to Friday daytime hours. Role/Function:The Customer Service Champion is responsible for receiving and processing over the counter walk-in customer orders and via phone while supporting the sales team by building and maintaining relationships with existing customers. Integrity, vision, professionalism and the passion to meet client demands are key components of this position. Responsibilities:Respond to customer inquiries through busy walk-in traffic and via phone;Verify pricing and availability of product;Supply and inform clients of pricing, credit terms as well as entering orders in system;Prepare and process invoices in accordance with standard procedure;Collect payments for cash account orders;Investigate and troubleshoot customer service issues;Process special materials orders in accordance with standard procedures;Maintain customer data and update changes to existing accounts in the corporate database;Address client inquiries regarding status of orders, payment, refunds, etc;Forward customer leads to appropriate sales personnel;Actively participate in semi-annual physical inventory count; Qualifications/Requirements :Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers;3-5 years experience in a similar role dealing with customer in-person;Exceptional verbal and written communication skills;Strong problem identification and resolution skills;Computer literate; knowledge of MS Windows and Office a mustExcellent organizational skills;Enjoys working in a fast-paced environment; We offer:Competitive salary packages;Excellent training programs;Opportunity for advancement;Comprehensive benefits package (Health and Dental Benefits, RRSP program);Stimulating work environment. While we appreciate all expressed interest in joining our team, only applicants selected for interviews will be contacted.
Kaycan is one of the worlds leading vinyl, aluminum and engineered wood siding and coil producers. We operate more than 1,500,000 square feet of manufacturing facilities in eighteen manufacturing plants and 2,500,000 square feet of distribution space in 60 centers across North America. We operate some of the most advanced plants in the world, with production 24/7, fifty one weeks a year. Our rigorous quality control and testing meet and exceed the most stringent industry and government standards, at all stages of manufacturing.
Mission: Kaycan continually designs innovative products to keep pace with an ever changing environment. Kaycan has adopted and is continuing to refine business strategies and activities to meet the current requirements of the enterprise while protecting, sustaining and enhancing natural resources that will be required in the future. Kaycan strives to provide to its employees an environment with opportunities for long-term employment fostering personal and professional growth.