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Duty Facilities Manager - BBC job in London

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Job Ref:  SS17697
Employer:  Interserve
Job Type:  Permanent
Country:  United Kingdom
County/State:  London
City:  London
Post Code:  WC1A
18/10/2016 00:12
Hourly Rate Bands N/A Salaried/Hourly-Paid Salaried

Position Overview
Overall responsibility for the delivery of guest and building services provision, together with the co-ordination of environmental, health and safety and emergency/disaster planning policies and procedures. Essential qualities include the ability to manage customer satisfaction, team management, and supplier management with a strong financial reporting ability, and motivation to continuously improve all aspects of the operation and quality of service delivery.
To be responsible for the management and delivery of the FM Service in line with the contractual requirements, ensuring that KPI's are adhered to.
The role will include preparation of business cases and presenting at monthly/quarterly client meetings.

  • Leading, coaching and developing the team
  • Ensuring that sufficient internal/external training is provided
  • Feedback given on performance in relation to tasks undertaken, as well as at progress and performance reviews
  • Developing best practice for FM services on site to drive service and quality improvements across the contract
  • Carry out regular site audits e.g. KPI , QHSE etc
  • Regular quality checks
  • Feedback, training, coaching and guidance
  • All queries responded to within agreed timescales
  • Regular quality checks
  • Feedback, training, coaching and guidance
  • Providing assistance with more complex related requests
  • Ensure that all aspects of Health and Safety are covered and the correct documentation is held.
  • Procedures and Intranet used to ensure that the building is compliant
  • Ensure the site meets statutory compliance regulations
  • Ensure a robust incident management plan is in place and is tested regularly
  • Own and assist in a variety of projects received from the business
  • Ensure all project work is completed within the required timescales
  • Liaise with the small works team on revenue and capital projects
  • Coordinate and implement all equipment and premises related moves for the site Responsible for managing and reporting on budgets and resources Responsible for the management of the delivery of sub contracted services
  • Be aware of the business continuity plan for the part of the business you work in

What we are looking for
  • Proven ability to motivate and lead a multi-skilled team in the support of Facilities Management and the management of operational incidents
  • Demonstrable experience of budget management and control of small revenue works
  • Experience of controlling multi site team involving hard and soft services for a multi site
  • Extensive experience of project management dealing with sub-contractors and supply chain within a complex multi faceted operation
  • Proactive management and experience of large internal service delivery teams within a major UK FM provider
  • The ability to introduce change through a structured approach
  • Team management skills including communication, prioritisation, planning likely to have been obtained over several years
  • Business continuity and incident management in high technology driven environments in the financial or technology sectors
  • Knowledge of Health & Safety regulations
  • Proven communication and influencing skills with the ability to gain acceptance at all levels of management and external suppliers
  • Ability to understand complex Premises issues
  • Proven analytical and problem solving skills. Ability to use initiative, judgement and take decisions
  • Ability to act calmly and give clear instructions in an emergency
  • Ability to communicate at all levels
  • Ability to work under pressure
  • Team player
  • IOSH ( desirable)
  • GCSE standard in English and Maths or equivalent
  • Tact and diplomacy
  • Good interpersonal skills
  • Excellent time management skills
  • Positive disposition - self-motivated and ability to motivate others
  • Decision maker and problem solver

Additional Information
  • Permanent
  • Full time
  • 40 hours per week
  • Monday to Friday
  • 25 days annual leave
  • Closing date: 31st October 2016

About the company
Interserve's vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. Interserve is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.1 billion and a workforce of over 75,000 people worldwide. We are committed to equal opportunities for all.
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