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IT Support Technician (1st Line) job in Norwich

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Job Ref:  204806904
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Norwich
Post Code:  NR3
Salary:  £20000 - £23000/annum
18/10/2016 02:19
A brand new and exciting opportunity has arisen in an established market leading company, based in Norwich. My client urgently requires an ambitious support professional to join their IT team and support the company's internal users.

You will be liaising with internal users either remotely or face to face providing support for all software & hardware issues. My client is looking for bright, educated IT professionals who can demonstrate strong problem solving and investigative skills able to handle issues from original contact to final resolution.

You must be able to demonstrate a real professionalism in your ability to interpret user needs, gather sufficient information and provide solutions to requests.

Role and Responsibilities:
A wide ranging position for a technically minded individual, supporting our global offices
Managing server permissions
Hardware upgrades / firmware and driver updates
Maintaining backup procedures
Installing and troubleshooting printers and other peripherals
Installing and maintaining network cabling with basic switch management
Ensuring a sufficient level of technical support to system users
Software Testing
Periodic first line IT support
Maintaining work records
Producing and maintaining documentation

Key Experience

IT support in Microsoft Environment (Windows Server, Exchange, Windows 7 etc.)
Strong problem solving skills
Flexible mind-set
Team working skills and self-motivated work ethic
Good oral and written communication in English

The role offers a professional, vibrant and social workplace operating in a dynamic and fast-paced sector. For an ambitious, tenacious, confident, self-motivated team player with a genuine desire to work with cutting edge technologies this is an excellent opportunity to work with senior staff in making a real difference to this already high-achieving organisation.

To apply for this role please send your CV through for consideration
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