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Graduate IT Support job in Salisbury

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Job Ref:  204806929
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Salisbury
Salary:  £15000 - £18000/annum Benefits + Bonus + Pension
18/10/2016 02:19
Graduate IT Support - £18,000 - Salisbury

This is a fantastic opportunity for a recent graduate to get a foot in a major financial organisation. My client is looking for a candidate who has amazing analytical skills with a keen interest within IT. They will provide the succesful candidate with on the job training and all of the necessary certifications... It's all about career development!

Key Responsibilities and Accountabilities:

* Act as a signle point of contact for incidents and requests via Telephone, E-mail and Support Portal
* Trouble shooting of all incidents
* Logging of all support calls using Service Desk Management tool
* To assist 2nd line to manage the Full lifecycle of IT and service assets, from the point of acquisition through to disposal
* Willing to gain IT knowledge and experience
* Willing to gain experience working within an ITIL framework
* 'Hands on' approach and a willingness to learn
* Trend Analysis
* Create, manage and evolve Polices, Processes and Procedures
* Create, manage and transfer Knowledge
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