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Technical Support Executive job in Milton Keynes

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Job Ref:  204802226
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Buckinghamshire
City:  Milton Keynes
Post Code:  MK9
Salary:  £18000 - £20000/annum
18/10/2016 02:20

Our Client is transforming the early years' education sector through their product. It is the most comprehensive solution transforming the process of recording observations, reducing operating costs, and increasing parent engagement.

Roles & Responsibilities

You will drive and manage the customer setup to support sales
This includes:
• Functional and technical customer support over telephone and email, including ticket/incident management.
• Quality assurance, release management, creation and execution of test scripts for web and mobile applications.
• Hardware set up and troubleshooting.
• Support Management and coordination with offshore team.

Required Skills

• Excellent verbal and written communication skills
• Excellent customer services skills
• Experience on an Incident/Ticket Management System.
• Experience with Microsoft Office (Word, Excel, PowerPoint), email systems and other in-house/office computer systems.
• Knowledge and Understanding of Web, Mobile and Database Technologies.
• Self-starter and self-organised with ability to thrive in a dynamic environment
• Ability to work as an individual as well as a team player

If you feel you have the skills required for this exciting and challenging role then apply now!!
Apply in the strictest of confidence to Quality Personnel, based in Milton Keynes, Buckinghamshire (Apply online only).
Specialists in Permanent, Contract & Temporary Recruitment, covering; Industrial, Office, Technical & Engineering.
Please note we can only respond to successful candidates. Quality Personnel acting as an Employment Agency & Business.
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