|Job Ref:||204804343||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Northamptonshire||City:||Kettering||Address:||Post Code:||NN16||Salary:||£22000/annum||Post Date:||18/10/2016 02:20|
Ist line IT support - Chrome|
Salary: Up to £22000
Systems: Microsoft Windows 7 (point of sales systems would be desirable)
Our client require is a professional, dedicated and team-orientated person to work as part of their extremely busy IT (Chrome) Support Team. Working as part of a small but dedicated group, you will support the companies network of staff in their use of the in-house point of sales system, as well as other Windows related software and hardware. You will be able to explain in detail to inexperienced users the features of supported software and leave them confident to continue.
You will be responsible for tracking and shipping computer equipment to staff as well as receiving damaged equipment back for repair. You will be engaged in provisioning accounts and equipment for new starters, as well as related admin for exiting staff and will ensure that all administrative tasks are completed on time and to the highest degree of accuracy.
You will be expected first and foremost to support workers in all computer related issues via telephone, email and remote desktop access. This will include escalating unresolved issues to level 3 support where necessary. You will perform administration relating to the tracking of equipment and will conduct laptop repairs / fault reporting to equipment suppliers.
They are looking for someone who has thorough knowledge of Windows 7 and Microsoft Office packages and has great communication skills with an excellent telephone manner. You will be analytical in your approach to problem solving and ideally you will have previous experience in Windows 10, Android and iOS.
They are looking for someone who has had previous experience in providing first line technical support and although not necessary, it would be great if this first line support was with a 'point of sale' system of some description.
An additional language of German/Dutch would be advantageous but not essential
FRS strives to be an equal opportunities employer, and is committed to treating all applicants alike. FRS does not treat any individual on grounds of sex, age, colour, marital status, race, nationality or ethnic or national origin, religion, sexual orientation, disability or membership or non-membership of a trade union, less favourably than others. All vacancies advertised are open to all ages