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3rd Line Support Engineer job in South East

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Job Ref:  204805381
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
City:  South East
Salary:  £NEG
18/10/2016 02:20
3rd line - infrastructure - defence - sc clearance - dv clearance - active directory - windows server

The engineer as part of a larger third line support team will provide specialist support for all approved servers, workstations, laptops, handheld devices and peripherals. They will also specialise in the support of all server and desktop based operating systems and applications provided by the solution.

As part of a central offsite support team, the engineer will perform remote diagnostics using enterprise remote control utilities. The engineer will support all parts of the infrastructure with particular focus on Problem Management of Applications including Core Platforms (Server 2003/2008), Exchange, SQL, Bakcup solutions, DNS/DHCP/Group Policy.

The engineer will diagnose the cause of problems of incidents escalated to them from other second line teams and investigate where possible suitable solutions so that these issues and
Resolutions can be transferred to the Atlas Architecture and Engineering Team. If required the engineer will work alongside the Atlas Problem and Incident Management Teams in order to find long term solutions to some of the organisations most significant issues.

The engineer will be responsible for monitoring and making recommendations regarding the performance of servers and UADs within the environment.

The engineer will have a good understanding of IT Security.

The engineer will provide an active role in maintaining and improving the security of the system to high government standards.

Skills mandatory:
Veritas Storage Foundation
Veritas Volume Replicator
Windows Server 2003
Windows Server 2008
Windows XP Desktop
Windows 7 Desktop
Active Directory
Group Policy Objects
Server Failure Debugging
Anti Virus (VirusScan & EPO)

Skills useful:

Veritas Clustering
Veritas Netbackup
Scripting (Powershell)
HP Radia
Microsoft Exchange Server 2003
HP Protect Tools
Sanctuary Application and Device Control
EMC Storage Solutions and SAN Technologies
Advanced IP Networking
Meridio Electronic Document Record Management
Searching Technologies (MS Index, MS Search, Verity Search)
Databases including MS Access, MS SQL and Oracle
Microsoft Office Applications
Desktop, Laptop and Peripheral Hardware
Printing Technologies
Terminal Emulation
Thin Client Technologies (Citrix)
Unicenter Remote Control

The Company

A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone. Projects delivered for private, Government, International and Defence customers are some of the largest and most technically innovative solutions found in the world.

Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers.


Project People and our clients are fully committed to developing an inclusive workforce. Applications are always fully considered, irrespective of race, gender, faith, sexual orientation, ethnic origin or part-time status.

Project People Ltd is acting as an Employment Business in relation to this vacancy
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