|Job Ref:||204804662||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Norfolk||City:||Drayton||Address:||Post Code:||OX14||Salary:||£15000 - £15500/annum Optional OOH Bonus||Post Date:||18/10/2016 02:22|
As a national communications supplier, RPM Solutions are looking for a Customer Support Assistant who will operate from our headquarters based in Norfolk.|
This role will assist with taking 1st line support calls from existing customers with numerous queries and will be responsible for logging faults/updates into our in-house support software. You will demonstrate excellent communication and interpersonal skills to help discuss queries with the customer base and be able to effectively report and update both the customer and the rest of the support team. You will also provide an important link between the sales and administrative aspects of the company.
To be successful in this role it is preferable that you have strong IT skills, and have both a proactive and positive attitude. Training will be provided to help increase your product knowledge in what is a rapidly evolving market