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Field Service Manager job in Poole

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Job Ref:  204804098
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
City:  Poole
Post Code:  CW5
Salary:  £30000 - £35000/annum
18/10/2016 03:01
Regional Field Service Manager
Salary: up to £35,000
Benefits: 25 days holiday + 8 bank holiday, vehicle, phone, laptop
BH15 2PG

Currently looking for a Regional Field Service Manager to manage a team of 10 Field Engineer's across the country. This is a chance to work for a leading company who specialise in the design and manufacturing of medical machinery, such as sluice rooms.

This role will be field based working from home location. Leading a team 10+ engineers and regional Lead Service Engineer distributed throughout a geographic area of the UK with additional support links to our international distributer network. Reporting to the UK Service Manager whilst working closely with the Customer Support and Sales team to develop and improve our service delivery.

Job Description:
Implementing a personal development program, you will motivate and drive the engineers and the Lead Service Engineer through training, mentoring, performance management, improving efficiencies and H&S programs.

This role will require close relations with other internal teams providing informative feedback and reports on service and product performance. You will ensure SLAs are within agreed targets and action is taken to recover any slippage.

Assist with the development and implementation of best working practice throughout the team, building our knowledge base and service manuals to provide an efficient electronic and telephone support service delivering world class service to our clients here in the UK and our overseas market.

This role will require regular contact and meetings with the Head Office team, Directors, UK Service Manager, Lead engineer, engineers and clients. You will engage with and work closely with the sales team and drive sales opportunities through the service team and the wider business and helping to execute account management strategy.

Promoting a positive can do attitude, resilience and responsiveness in the organisation by being open and honest about challenges, and the actions required to address unexpected developments.

There may be a degree of travel abroad to support our overseas distributers providing support, training, auditing and mentoring of all technical aspects of our products and the commercial aspect of the support and service delivery.

The Person:
*Will have exceptional man management skills and an in-depth understanding of service delivery through technical field engineers
*Will have experience of change management and implementing a personal development processes
*Will have operated at a managerial level within similar industries and/or environments
*Will have experience of conflict resolution at all levels
*Must be enthusiastic, dependable, self-motivated
*Will have strong digital literacy and analytical skills
*Must be able to focus on goals, objectives and project completion
*Will take ownership of, and resolve accordingly, any problems/issued escalated within the business
*Will have excellent communication skills and possess the ability to manage customer and management

*Proven ability to challenge and remove any unnecessary barriers to service delivery
*Will have the appropriate level of technical knowledge and aptitude
*Experience of gathering and reporting detailed information
*Will be able to travel overseas with notice and have the flexibility to cope with last minute amendments

Qualifications & Experience

*Candidate must be hold a degree/HNC and be able to demonstrate formal management training and successful implementation of Service Support processes.
*The candidate must have a stable employment history with a successful track record of managing a similar team structure with a minimum of 3 years' experience in a field service management role.

*Commercial Management experience
*Knowledge of CRM systems and their applications
*Strong Customer Facing experience
*Performance Management accreditation
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