|Job Ref:||204805469||Employer:||cv-library.co.uk||Industry:||Civil and Structural||Job Type:||Permanent||Country:||United Kingdom||County/State:||Fife||City:||Rosyth||Address:||Post Code:||KY11||Salary:||£25000/annum||Post Date:||18/10/2016 03:02|
Due to continued growth and expansion, my client who are one of the UK's and Europe's leading providers of super-efficient domestic heating and renewable energy products are recruiting for an experienced Technical Support Advisor to join and support their Scottish operation based at their state of the art facility in the East Coast on a full time permanent basis.|
This is a brand new position to join an expanding and vibrant office, the main purpose of this position will be to provide ongoing technical and administrative support to both engineers and the customer base on heating and renewable energy products.
•Provide ongoing technical support on a wide range of heating and renewable products to engineers, registered installers and customers located throughout the Country
•Identifying training needs and support on heating and renewable energy products to ensure technical issues are dealt with swiftly and effectively
•Deliver customer assistance and troubleshooting advice to customers
•General administration duties
•Proven track record working within the Domestic Heating sector
•Currently and/or previously held ACS Domestic gas certification
•Good problem solving skills
•Able to demonstrate a strong focus on customer care with excellent communication skills.
In addition, this role would ideally and also suit an engineer who is looking to come away from the tools and take a step into an office based position.
Please send your CV and mark FAO Paul