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Field Service Technician, Cummins Power Systems job in Manassas

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Job Ref:  160003PO
Employer:  Cummins Inc.
Country:  United States
County/State:  Virginia
City:  Manassas
18/10/2016 03:03
Field Service Technician

No, this isn't one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.

Cummins is looking for an extraordinary Field Service Technician in our Manassas, VA location. As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime .

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the "Best Every Time, Every Day" with the goal of earning customers for life!

We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.

  • Diagnoses and completes less complex repairs to engines at the customer's site.
  • Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
  • Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
  • Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
  • Identifies additional service opportunities with customer.
  • Completes training in line with skill and business requirements.
  • Maintains service vehicle and tools for cleanliness and proper operation.
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Skill Level A:
  • Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision.
  • Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line
    Familiar with basic warranty/policy terms
  • Capable of developing collaborative working relationships Able to identify opportunities for work process improvements.
  • Can resolve common technical problems.

Skill Level B (Skill Level A plus):
  • Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision.
  • In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision.
  • Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products.
  • Ability to identify and up sell further service and repair opportunities.
Education, Licenses, Certifications
  • Apprentice Trained Engine Technician (Preferred)
  • Vocational diploma from relevant technical institution
  • Locally valid driving permit
  • Basic level field service work experience
  • Intermediate level knowledge of and/or experience with engine products
  • Customer service experience

Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit company website .

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: company website
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