|Job Ref:||RW249436||Employer:||General Dynamics US||Country:||United States||County/State:||D.C.||City:||Washington||Address:||Post Date:||18/10/2016 05:13|
Job Description |
The Network Operations Center for the DHS St. Elizabeths Campus is a 24x7 environment with the responsibility of monitoring and managing the Campus transport environment. The environment is a fiber based infrastructure with several layers of infrastructure supported by a Campus RODAM and PON/ONT/OLT end points.
The organization is a very fast-paced; changing environment. Superior customer service skills are required. This position requires ability to work independently as well as within groups. Sensitivity to accuracy; timeliness; and professionalism in all areas of support activity is imperative.
Perform Tier 2 network monitoring using enterprise network consoles and tool sets such as Proactive Net; monitor bandwidth utilization and provide traffic analysis
Perform Tier 2 network event triage and remediation according to written playbook procedures
Escalate complex network issues to Tier 3
Maintain network maps and documentation
Generate incident reports and manage a Remedy ticket queue
Perform scanning and network discovery
Understanding of Cisco switching; routing and firewall concepts to include BGP; QOS; SNP trapping; VRF mapping
Ability to read and maintain network maps; ability to trace fiber runs and detect issues
Experience with Cisco; UNIX; Linux; and WIN2008 Operating Systems
Experience working in a large government or corporate enterprise environment.
Experience working in a process-oriented workflow environment
Ability to work well under pressure; meeting multiple deadlines
Mature verbal and written communication skills required
Ability to maintain customer focus in the midst of difficult circumstances
Experience as a member in a team environment
Ability to work independently with minimum supervision
Ability to communicate clearly with technical staff as well as less technical colleagues
Understanding of federal contracting environment a plus
Hands-on experience with large Cisco and Juniper routers and switches; PON technology
Hands on experience utilizing Panorama
Hands on experience monitoring and responding to alarmed fiber events
Provides information system solutions and technical support in one or more areas including personal computer/client server support; network infrastructure architecture; bandwidth utilization and planning; telecommunications and network support and administration in a 24x7x365 environment.
Bachelors Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.
ITIL Foundations required
5-8 years of directly related experience in systems administration and analysis. 4-6 years IT experience with minimum 3 years in a Network or Security Operations role maintaining switches; routers; firewalls; or monitoring IDS.
Applicant Must Hold a Current Secret Clearance in order to be considered for this position.
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Applicant must be able to obtain and maintain an Entry on Duty (EOD).
We will be hiring for multiple positions on Shifts 1;2;3&4. Please specify which shift you are interested in when you are applying.
This position is not shift specific and may require rotation of schedule hours. We will attempt to accommodate specific shifts; but an offer for this position does not stipulate or guarantee a specific schedule or shift.
WORKING CONDITIONS: Standard business work environment on a customer site.
Ability and flexibility to work on a varied shift rotation is expected.
The work is typically performed in an office environment; which requires normal safety precautions; work may require some physical effort in the handling of light materials; boxes or equipment. Must be able to lift and carry at least 30-50 lbs.
Office attire required at all times. Home office is located in Arlington; VA and work site location is the DHS St. Elizabeths Campus; Washington; DC.
Public transportation access only; parking on site is limited.
The above job description is not intended to be; nor should it be construed as; exhaustive of all responsibilities; skills; efforts; or working conditions associated with this job.
Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.
This program requires 24X7X365 operational support; therefore; this position is not shift specific and may require rotation of schedule hours.
An Offer for this position does not stipulate or guarantee a specific schedule or shift.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial NA approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support NA is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.