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Genesys Engineer - Infrastructure job in Trenton

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Job Ref:  RW249102
Employer:  General Dynamics US
Country:  United States
County/State:  New Jersey
City:  Trenton
18/10/2016 05:13
Job Description

Looking for a Genesys Engineer that will support all aspects of the Genesys Customer Interaction Management platform and the associated infrastructure within General Dynamics Information Technology. This position will focus on the implementation; support and upgrade of Genesys components in the enterprise which include self-service; voice; multimedia; routing; and reporting solutions. Experience deploying; configuring; integrating and supporting a breadth of Genesys products is required. Responsible for systems availability; capacity planning; and performance. Must be clear; concise and precise when communicating with peers and management. Should be able to suggest suitable solutions with pros and cons. Some travel may be required on an as needed basis.

Essential Functions:

  • Analyze requirements and develop detailed designs for implementation

  • Troubleshoot; determine root cause; and provide irreversible corrective actions to resolve issues related to the Genesys Customer Interaction Management platform

  • Participate in 24 x 7 on call support rotation - potential telecommute

  • Assist with RFPs for new business opportunities

  • Generate or update application and system documentation including testing and integration procedures

  • Coordinate upgrades and maintenance

  • Provide detailed reports to management on system status

• *********** THIS POSITION IS OPEN TO REMOTE WORK****************


Bachelors Degree in Computer Science; Engineering or a related technical discipline; or the equivalent combination of education; technical training; or work/military experience.


8-10 years of related software development experience.

Required Skills Include: Genesys Framework 8.x, Genesys Voice Platform, Genesys Routing, Genesys Multimedia (eServices), Genesys Agent Applications (GAD; IWS; & Gplus Adapters), Genesys SIP Server, Genesys Reporting (CC Pulse+; CC Analyzer; & Infomart), VMWare, Windows Server 2008, MS SQL Server, VLANs; VPNs; QoS; etc.

Desirable Skills/Experience: Contact center systems architecture and design, Information security as applied to computers and network, Avaya ACD, CRM CTI integration experience, Workforce Optimization, Quality Monitoring, Speech\Text Analytics, Nuance Recognizer; Speech Server; Vocalizer; and Dialog Modules Web services

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
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