Vacancy has expired
|Job Ref:||RW246804||Employer:||General Dynamics US||Country:||United States||County/State:||-||City:||Athens||Address:||Post Date:||18/10/2016 05:13|
Job Description |
General Dynamics IT has an opening for Field Support (Lab) Athens to support USDA FSIS in Athens; GA.
The candidate will also be responsible for answering questions; troubleshooting problems; handling escalated issues and escalating issues to the appropriate technician or engineer. Will be responsible for interacting with the end-user and VIPs. Candidate will be expected to resolve as many calls on first contact as possible and will maintain ticket ownership from the time it is received until it is closed out.
Responsibilities include but not limited to:
Bachelors Degree in a Computer Science or related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.
Requires 2-5 years experience in an IT Helpdesk environment with previous shift lead experience.
Desired: MCP; HDI; ITIL Foundations; A+ certificate
Working Conditions: Standard business work environment. After hours availability for communication; surge and escalation is required. On-call availability and flexibility to work on a varied shift rotation is expected.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial NA approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support NA is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.