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Tier II VTC Administrator - 2nd Shift - with TS/SCI job in Washington

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Job Ref:  RW245838
Employer:  General Dynamics US
Country:  United States
County/State:  D.C.
City:  Washington
18/10/2016 05:13
Job Description

The NOC is currently seeking a talented Tier II Video Teleconferencing (VTC) Technician with an active TS/SCI clearance to provide monitoring; maintenance; and support of video communications networks across the Enterprise. The successful candidate will be responsible for providing Tier II level resolution and customer support to scheduled or active video teleconferences (VTCs). The candidate will also be responsible to provide VTC outage documentation utilizing customer provided Incident Tracking software. The main tools utilized in this role include: VC Wizard VTC scheduling software; SharePoint; Support Web Incident Tracking System; Tandberg Management System (TMS) and other VTC support tools as needed.

Skill Requirements:

� Comprehensive knowledge with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers.

� Manage the Video Networks for resource availability and conflicts.

� Ensure compliance with VTC network security policies and procedures.

� Assist in the development of the Rules of Engagement (ROE); and policies and procedures as they pertain to the VTC environment.

� Possess understanding of H323 Protocol Stack.

� Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.

� Comprehensive knowledge of operating systems and applications as they pertain to the VTC environment.

� Provide work leadership to lower tier level personnel and assume supervisory responsibilities if necessary.

� Interface with vendors to ensure proper performance of tools and software packages.

� Process Authorized Service Interruptions (ASI's) as directed by GDIT Management.

� Provide After Action Reports (AARs) for Problem Management resolution.

� Participates in special projects as required by GDIT Management.

Interpersonal Skills:

� Strong Communication Skills - verbal and written

� Intermediary problem analysis and problem solving skills

� Attention to detail and accuracy within documentation

� Able to interact with Customer via phone; email and VTC

� Adaptability to 24/7 environment

� Able to work independently within a Team Concept

Shift Work is required (work center is 24/7/365).

Position requires the candidate to pass the CI Poly.


Bachelors Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.


Security+ CE required

CCNA (desired)

Network + (desired)

ITIL Foundations (desired)


A minimum of five years relevant technical experience in network administration.


Security+ CE required

CCNA (desired)

Network + (desired)

ITIL Foundations (desired)

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial NA approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support NA is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
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