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Sr Technician, Help Desk job in O'Fallon

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Job Ref:  RW245084
Employer:  General Dynamics US
Country:  United States
County/State:  Illinois
City:  O'Fallon
18/10/2016 05:13
Job Description

Performs service desk and/or client side sustainment. Typical Duties include

1. Screens; refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

2. Installs; configures; and upgrades computer hardware and software.

3. Provides end-user software troubleshooting and support.

4. Applies advanced diagnostic techniques to identify problems; investigate causes; and recommend solutions.

5. Provides troubleshooting and support.

6. Participates in the administration of e-mail systems.

7. Provides phone and help-desk support for local and off-site users.

8. Provides guidance and work leadership to less-experienced technicians.

9. Maintains current knowledge of relevant technologies as assigned

10. Participates in special projects as required.


Associates Degree in a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.


3-5 years of directly related experience supporting help desk operations.

Ideal candidate will demonstrate capability to work on IT projects with a workforce of 200 personnel.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial NA approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support NA is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
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