Vacancy has expired
|Job Ref:||RW244908||Employer:||General Dynamics US||Country:||United States||County/State:||Virginia||City:||Herndon||Address:||Post Date:||18/10/2016 05:14|
Job Description |
The team is looking for highly motivated personnel with some IT background who can join the program's 24/7 Operations team. The 24/7 Operations team works a 12 hour shift schedule which includes overnight and weekend shifts.
The operations team is responsible for Tier 2 operational support of a mission-critical Enterprise Identity & Access Management system. The position includes operational monitoring and management of Linux servers and COTS software; as well as acting as a Help Desk for users who need assistance. As the program gains more consumers; we continue to meet the high demand to provide cutting-edge technology to our customer and their partner organizations.
Specific duties for this position include:
ï¿½ Analyze system performance and take corrective actions as needed
ï¿½ Troubleshoot system incidents
ï¿½ Assist users with system problems
ï¿½ Coordinate with Tier 1 support; mission partners; end users; and others
ï¿½ Monitor and report meaningful metrics
ï¿½ Develop and update support documentation and Standard Operating Procedures
ï¿½ Ability to independently represent the program in supporting a consumer's or mission partner's maintenance activity
Applicants selected will be subject to a government security investigation and must currently hold a TS/SCI
Bachelors Degree from an accredited college in a related discipline; or the equivalent combination of education; technical certifications or training; or work experience.
0-2 years of directly related experience in systems administration and analysis.
• Strong communication skills; both verbal and written. Comfortable discussing technical information with users and other support personnel. • Ability to quickly learn new software and IT concepts. • Strong problem solving and decision making skills. • Ability to work autonomously as well as an integral member of a team. • Ability to work weekend; and overnight shifts on a regular rotation.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial NA approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support NA is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.