Vacancy has expired
|Job Ref:||2016-10806||Employer:||General Dynamics US||Country:||United States||County/State:||Iowa||City:||Coralville||Address:||Post Date:||18/10/2016 05:16|
Job Description |
Please note this job posting is for future training classes; targeted start date is to be determined.
This positing is for Bilingual Part-time consideration only.
The Bilingual Part-time Customer Service Representative is responsible for delivering general healthcare information to callers. The Customer Service Representatives use basic office equipment and technology such as telephones; email; and web browsers to perform their duties. The processes that the Customer Service Representatives must follow are well defined and documented in standard operating procedures and scripts. Prescribed scripts must be read verbatim to the caller in Spanish. Neither subject matter knowledge nor independent decision making is required by this position.
The Bilingual Part-time Customer Service Representative reports directly to the Customer Service Supervisor. This is an entry level bilingual position responsible for disseminating general healthcare information. Application processing; enrollment guidelines and a general healthcare background will be the focus with callers. The Customer Service Representative will follow scripting to determine when to transfer the caller to a Customer Service Representative II.
EDUCATION / EQUIVALENT TRAINING:
The work is typically performed in an office environment; which requires proper safety and security precautions. To ensure our contact center production area is at minimal risk for unauthorized disclosure (that is; the release or divulgence of information by an entity to persons or organizations outside of that entity) of Personally Identifiable Information (PII) or Protected Health Information (PHI); the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts personal belongings; electronic devices; or paper that can be brought into production areas.
The above job description is not intended to be; nor should it be construed as; exhaustive of all responsibilities; skills; efforts; or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job. General Dynamics Information Technology is an Equal Opportunity/Affirmative Action Employer (M/F/D/V).
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial NA approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support NA is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.