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Principal Engineer, Software job in Fairfax

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Job Ref:  2016-11490
Employer:  General Dynamics US
Country:  United States
County/State:  Virginia
City:  Fairfax
18/10/2016 05:16
Job Description

We are seeking a Genesys engineer to support all aspects of the Genesys Customer Interaction Management platform and the associated infrastructure within General Dynamics Information Technology. This position will focus on the implementation, support and upgrade of Genesys components in the enterprise which include self-service, voice, multimedia, routing, and reporting solutions. Experience deploying, configuring, integrating and supporting a breadth of Genesys products is required. Responsible for systems availability, capacity planning, and performance. Must be clear, concise and precise when communicating with peers and management. Expect employee to be able to suggest suitable solutions and clearly articulate pros and cons.

Essential Functions:

  • Analyze requirements and develop detailed designs for implementation

  • Troubleshoot, determine root cause, and provide irreversible corrective actions to resolve issues related to the Genesys Customer Interaction Management platform

  • Participate in 24 x 7 on call support rotation

  • Assist with RFPs for new business opportunities

  • Generate or update application and system documentation including testing and integration procedures

  • Coordinate upgrades and maintenance

  • Provide detailed reports to management on system status

• *********** THIS POSITION IS OPEN TO REMOTE WORK****************


Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.


8-10 years of related software development experience.

Required Skills Include:

  • Genesys Framework 8.x

  • Genesys Voice Platform

  • Genesys Routing

  • Genesys Multimedia (eServices)

  • Genesys Agent Applications (GAD, IWS, & Gplus Adapters)

  • Genesys SIP Server

  • Genesys Reporting (CC Pulse+, CC Analyzer, & Infomart)

  • VMWare

  • Windows Server 2008

  • MS SQL Server

  • VLANs, VPNs, QoS, etc.

Desirable Skills/Experience:

  • Contact center systems architecture and design

  • Information security as applied to computers and network

  • Avaya ACD

  • CRM CTI integration experience
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