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Program Director job in Springfield

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Job Ref:  2016-12595
Employer:  General Dynamics US
Country:  United States
County/State:  Virginia
City:  Springfield
18/10/2016 05:17
Job Description


Manages the overall performance, administration, subcontracts management, and customer relations for a large IT services contract. Coordinates and communicates effectively with the customer, contracting officer, corporate executives and employees. In direct partnership with the customer, responsible for a successful ITSM transformation of the enterprise. Provides program priorities to ensure effective and efficient service delivery to achieve high customer satisfaction experience. Synchronizes competing operational and maintenance (O&M) tasks with projects utilizing a shared technical workforce. Identifies areas for improvement and develops actionable plans to communicate and execute those improvements. Incorporates lessons learned into daily standard operating procedures. Responsible in managing all profit and cost of program. Responsible for achieving monthly Service Level Agreements to achieve full contract incentive fees.

Knowledge, Skills, Abilities

  • Solid understanding of the ITIL framework and experience with its implementation within an organization

  • Possesses a strong background in information technology enterprise operations and has the ability to provide expert guidance and direction to technical managers

  • Experience with managing performance based contracts

  • Excellent team building and leadership skills

  • Strong strategic thinking, negotiation, and decision making skills

  • Excellent communication skills both verbally and written

  • Identifies potential business opportunities through customer interactions

  • Experience in subcontracts management

Security Requirements

  • Must possess and maintain a Top Secret/SCI clearance

Physical Demands

  • Lift over 35 LBS

Work Environment

  • Travel is limited

  • Job functions are performed in a normal office environment

  • Lift over 35 LBS


    • MS/MBA with IT concentration preferred, BS/BA required, + 10-15yrs of IT and /or program experience

    • MALC preferred

    • PMP Certification preferred

  • ITIL v3 Foundation required

Manages and is responsible for the successful completion of all tasks in assigned program area including technical work, staff supervision, financial and business development activities.

At this level, the position is typically responsible for program(s) with annual revenues of $15-20 million.

At this level, the position is typically responsible for overseeing 100-150 employees ' both exempt and non-exempt and including one or more subordinate supervisors and managers - working on multiple programs, projects and tasks.

NOTE ' Position level may also be determined by the scope and complexity of the program, not just revenue and staff amounts.

1. Manages and is responsible for the successful completion of all tasks in assigned program area including technical work, financial and business development activities.

2. Supervises assigned technical and administrative staff, including subordinate managers, and performs personnel actions including hiring and performance evaluation.

3. Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems.

4. Responsible for profitability and revenue growth of assigned programs.

5. Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits.

6. Performs business development activities, including the preparation and review of technical and cost proposals.

7. Performs program financial management services, including financial analysis, budget and cost quote preparation, cost management, reconciliation, and profit enhancement.

8. Coordinates and monitors sub-contractor activities and administers subcontractor deliverables and finances.

9. Develops, reviews, and approves plans, schedules, consulting agreements and other program documents.

10. Prepares and provides various reports and technical reviews to senior management as requested.

11. Ensures compliance with relevant corporate and government policies and standards.

12. Participates in special projects as required.


1. Bachelors Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.

2. Masters Degree preferred.

3. Professional certification (PMP) preferred.


12-15 years of related program management experience.

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial NA approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support NA is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
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