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Service Desk Support Analyst job in Suitland

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Job Ref:  2016-13036
Employer:  General Dynamics US
Country:  United States
County/State:  Maryland
City:  Suitland
18/10/2016 05:17
Job Description

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

2. Installs, configures, and upgrades computer hardware and software.

3. Provides end-user software troubleshooting and support.

4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.

5. Provides troubleshooting and support.

6. Participates in the administration of e-mail systems.

7. Provides phone and help-desk support for local and off-site users.

8. Provides guidance and work leadership to less-experienced technicians.

9. Maintains current knowledge of relevant technologies as assigned

10. Participates in special projects as required.


Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.


3-5 years of directly related experience supporting help desk operations.

2+ years experience in BMC Remedy ITSM Suite

3+ years IT experience in a Windows, Linux, or UNIX based infrastructure

3+ Years IT Service Desk experience

Working knowledge of VTC, telephonic, and networking technologies


As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial NA approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support NA is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
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