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ITSM Suite System Administrator job in Suitland

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Job Ref:  2016-13037
Employer:  General Dynamics US
Country:  United States
County/State:  Maryland
City:  Suitland
18/10/2016 05:17
Job Description

Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.

1. Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

2. Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).

3. Provides software and system troubleshooting and support.

4. Provides technical support and training to end-users.

5. May provide guidance and work leadership to less-experienced technicians.

6. Maintains current knowledge of relevant technology as assigned.

7. Participates in special projects as required.


Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.


3-5 years of directly related experience supporting information systems operations.

3+ years experience with Remedy ITSM Suite

Knowledge of help desk operations and fundamentals

2+ years IT experience in a Windows/UNIX environment

Security+CE and ITIL V3 Foundations certifications

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial NA approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support NA is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
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