|Job Ref:||2016-14487||Employer:||General Dynamics US||Country:||United States||County/State:||-||City:||Augusta||Address:||Post Date:||18/10/2016 05:18|
Job Description |
Senior Service Desk Specialist
Ft. Gordon; GA
Provide Tier I and basic Tier II support to customers with hardware; software; and application problems. Should be proficient with all types Tier II issues with telephone assist. Additionally; should be capable of running an entire remote site independently with demanding customers in austere locations. Must be capable of performing basic troubleshooting on many types of hardware. Requires 3 years experience in a DOD classified environment with knowledge of cryptographic hardware; be familiar with troubleshooting desktop user issues, network equipment; cabling; etc.
Provides technical support and troubleshooting to network; desktop; and/or systems hardware and software.
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
3-5 years of directly related experience supporting help desk operations.
DOD 8570.01-M IAT LEVEL II certification REQUIRED (Windows 7; Enterprise Desktop Support Technician; 70-685; or Windows 7; Enterprise Desktop Administrator 70-686 certified) Other Microsoft Windows 7 Certifications will be considered.
NOTE: Position may require physical activity; including sitting or standing in place for long periods of time; lifting of computer/peripheral hardware; involve working on a piece of equipment that may require stretching; bending to access portions of equipment; etc....
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial NA approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support NA is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.