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Senior Service Desk Specialist - TS/SCI - Ft. Gordon, GA job in Augusta

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Job Ref:  2016-14487
Employer:  General Dynamics US
Country:  United States
County/State:  -
City:  Augusta
18/10/2016 05:18
Job Description

Senior Service Desk Specialist

TS/SCI Clearance

Ft. Gordon; GA

Provide Tier I and basic Tier II support to customers with hardware; software; and application problems. Should be proficient with all types Tier II issues with telephone assist. Additionally; should be capable of running an entire remote site independently with demanding customers in austere locations. Must be capable of performing basic troubleshooting on many types of hardware. Requires 3 years experience in a DOD classified environment with knowledge of cryptographic hardware; be familiar with troubleshooting desktop user issues, network equipment; cabling; etc.

Provides technical support and troubleshooting to network; desktop; and/or systems hardware and software.

  1. Screens; refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

  2. Installs; configures; and upgrades computer hardware and software.

  3. Provides end-user software troubleshooting and support.

  4. Applies advanced diagnostic techniques to identify problems; investigate causes; and recommend solutions.

  5. Provides troubleshooting and support.

  6. Participates in the administration of e-mail systems.

  7. Provides phone and help-desk support for local and off-site users.

  8. Provides guidance and work leadership to less-experienced technicians; and may have limited supervisory responsibilities

  9. Maintains current knowledge of relevant technologies as assigned.

  10. Participates in special projects as required.


Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.


3-5 years of directly related experience supporting help desk operations.

Security+CE (REQUIRED)

DOD 8570.01-M IAT LEVEL II certification REQUIRED (Windows 7; Enterprise Desktop Support Technician; 70-685; or Windows 7; Enterprise Desktop Administrator 70-686 certified) Other Microsoft Windows 7 Certifications will be considered.

NOTE: Position may require physical activity; including sitting or standing in place for long periods of time; lifting of computer/peripheral hardware; involve working on a piece of equipment that may require stretching; bending to access portions of equipment; etc....

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial NA approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support NA is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
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