Vacancy has expired
|Job Ref:||2016-14607||Employer:||General Dynamics US||Country:||United States||County/State:||Maryland||City:||Gaithersburg||Address:||Post Date:||18/10/2016 05:18|
Job Description |
The preferred candidate will perform Desktop Support functions in a 24/7 commercial hospital environment. This primarily involves providing advanced technical support across a large range of hardware and software while tracking all work in a Remedy ticketing system. It also involves device/department IT moves and basic asset/inventory management functions.
The role requires an individual that offers an exceptional level of customer service while providing advanced troubleshooting and technical support via phone, web based tools and e-mail. The candidate will rely on experience and judgment as well as pre-established procedures and instructions to identify, research and resolve advanced technical problems. They will document, track and monitor the problem to ensure a timely resolution.
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial NA approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support NA is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.