Vacancy has expired
|Job Ref:||2016-15485||Employer:||General Dynamics US||Country:||United States||County/State:||Florida||City:||Tampa||Address:||Post Date:||18/10/2016 05:18|
Job Description |
Interfaces directly with supported users to provide hardware, software, network and applications problem resolution. Is proficient with industry standard desktop operating systems and office automation software suites. Must demonstrate excellent verbal and written communication skills. Special Operations Force experience is preferred (but not required). Shift work is expected.
Responsibilities: Help Desk Specialists must be able to clearly communicate via phone, portals and instant messaging with end users and engineers. Must have experience troubleshooting core services (file, e-mail, print, web, portal and transport), and support training and certification of other Help Desk Personnel. Professional appearance and written and oral communications skills with customers ranging from entry level to the senior leaders and serve as a positive example to other technicians on the team.
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
5-8 years of directly related experience supporting help desk operations or equivalent combination.
Additional Professional Certifications may substitute for up to 1 year experience.
Required Certifications: CompTIA Security+, Network or A certification.
HDI Certification training Preferred Certifications: MCP and ITIL V3 Foundations.
Security Clearance Level: Candidate must have a TS/SCI.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial NA approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support NA is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.