Vacancy has expired
|Job Ref:||1618252||Employer:||Tyco||Country:||United Kingdom||City:||Birmingham||Address:||Post Code:||B12||Post Date:||18/10/2016 22:07|
Operations Manager - Mechanical/Electrical or fire/security industry experience. |
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat.
Job summary: Leads and directs operational team across disciplines of service and installation. Drives results with effective management to deliver all operational goals in line with strategy and corporate goals and targets. Maximise the Company’s productivity by deployment of resources to meet demands of a growing business. To meet all customer and organisation expectations in respect of customer satisfaction criteria and contractual obligations. Ensure that the installations are delivered on time, on budget and to the highest possible quality standards.
Understanding of the key roles within the business required to provide and maintain a profitable business
Key contacts include:
o Internal – Head of Operations, other Operations Managers and their next level management reports. Sale Managers and key personnel in the support functions; Human Resources and Finance.
o External – key customers
Maintain a close working relationship with the Head of Operations in order to review and improve the department’s aims and objectives.
Define, develop and oversee systems and processes in order to deliver excellent service to our customers.
Manage a team of Field Line Managers who in turn are responsible for a team of engineers.
Management of Field Line Managers which includes recruitment and selection, managing, leading and motivating the team to work effectively in order to achieve the goals they have been set.
Oversee timely allocation of workloads.
Production of Risk Assessments, Method Statements and Health and Safety documentation in support of installation jobs.
Liaise internally and externally with suppliers to ensure the correct ordering, inventory management and allocation of service & installation components and supplies.
Ensure all work is to the required quality standard and relevant standards are enforced.
Produce forward planning programmes and accurate forecasts.
Maximise productivity and quality of service, analysing and measuring departmental performance and ensuring performance targets are met and margins sustained
Take responsibility and ownership for queries from internal and external customers and deal with these in a professional manner
Encourage the development of direct reports and team ensuring employees are
Manage and control department overheads, abiding by relevant time and cost restraints when completing jobs.
Responsibility for creating an environment of integrity and trust with the team and promoting accountability and consistency.
Build effective customer relations and customer satisfaction for the end user by means of communicating with the customer and delivering an excellent service.
Any other duties in line with the role.
Strong management experience, ideally in an Operations environment.
Is able to demonstrate strong customer service skills.
Possesses a strong technical background – Ideally industry experience in Fire Suppression or mechanical & electronics engineering experience.
Has proven man management and team building skills.