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Accounts Receivable Specialist job in Dulles

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Job Ref:  1617328
Employer:  Tyco
Country:  United States
County/State:  Virginia
City:  Dulles
18/10/2016 22:10
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms

A/R Champion

About the role:

  • Manage the process of resolving invoices that are disputed by customers to include working with applicable team members to obtain additional information, utilizing a process to ensure disputes are followed up on and escalated to ensure timely resolution, and ensuring that accounts are noted with all actions taken towards resolution
  • Ensure that checks received in the office are properly processed to include ensuring accurate remittance information for application, properly noting the customer account, sending to the necessary location and maintaining required backup documentation
  • Responsible for conducting weekly and/or monthly reviews of accounts marked as COD and reviewing with Area Customer Support Manager to ensure the accuracy of the list
  • Obtain back up documentation from service and operations personnel, and attach to customer accounts when accounts are placed with a collection agency
  • Provide invoices and account information to necessary Area personnel, as needed
  • Work across organizational groups to:
    • Identify accounts and/or invoices that need dispute, escalation, final demand letter, and/or collections
    • Stop work notices, COD, discontinued service, bond and/or lien filings, etc for non-paying customers
    • Communicate with Contract Centralized Admin team (CCA) and Service Resource Center (SRC) to have necessary pop-up notes in ACE added as applicable
    • Payment terms discrepancies discovered
    • Update Order-To-Cash (OTC) for any added or/or deleted District Controlled accounts on an ongoing basis
    • Special billing processes required by applicable customers
    • Provide correct/updated customer contact information
  • Participate on accounts receivable conference calls and provide necessary information to Order-to-Cash and customers as necessary
  • Initiate credit requests and contract terminations when necessary
  • Work with Cash Applications when requested to actively review cash receipts and unapplied cash on a continual basis
  • Field incoming customer inquiries and provide customer service and support on a continual basis

Rewards and benefits

We’ll expect a lot from you, but we’ll also make sure we recognize and reward your contribution. And we’ll always do everything we can to help you achieve a healthy work-life balance. Wherever you join us, you’ll find we have a range of benefits and rewards designed to help you be at your best both in work and out of it.

Who we’re looking for:

  • High School Diploma or equivalent
  • Must be customer service oriented
  • Experience in extreme multi-tasking and prioritization a must
  • Excellent written and verbal communication skills
  • Must be detailed oriented and organized
  • Working knowledge of computers, including Microsoft Office
  • Previous experience in accounts receivable or payable a plus
  • Previous experience with SimplexGrinnell a plus
  • Knowledge of ACE and/or Oracle systems a plus

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