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Customer Service Associate job in Indianapolis

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Job Ref:  1619583
Employer:  Tyco
Country:  United States
County/State:  Indiana
City:  Indianapolis
18/10/2016 22:11
The qualified candidate will be integral in the continued success and growth of the OTC support department. This position requires a high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills. Attention to detail and excellent communication skills are required. Candidate will perform a variety of customer service, project segments and administrative duties required to receive, screen, record, prioritize, assign, and close team requests for support and improvement. Must have a positive attitude, ability to learn quickly, and able to work under pressure. Excellent administrative skills are a must. Proficiency with MS Word and Excel required, Oracle and web based platform systems experience preferred.

Candidate will take ownership of projects, escalating issues to manager as needed. Help reassign work as needed, making judgments based on current workloads & priorities. Contact customer to communicate status changes. Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. Utilize extensive business and process knowledge in a variety of areas to support one or more departments. Know and use formal and informal channels to achieve faster work results for the team. Exercise independent discretion and judgment to solve problems regarding the daily administrative requirements. Maintain and organize department records (both paper and electronic files).

Rewards and benefits:
We’ll expect a lot from you, but we’ll also make sure we recognize and reward your contribution. And we’ll always do everything we can to help you achieve a healthy work-life balance. Wherever you join us, you’ll find we have a range of benefits and rewards designed to help you be at your best both in work and out of it.

  • Associate’s Degree, Certification, or proven equivalent professional administrative experience.
  • 5 years administrative experience.
  • 5 years of experience working in a corporate environment preferred.
  • Experience in Fire and Security or other major industries a plus.
  • Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel, or PowerPoint
  • Experience in Admin/Carms, MasterMind, and GetPaid.
  • Excellent verbal and written communication skills.
  • A strong work ethic and ability to communicate effectively with upper management.
  • Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment.
  • Customer service mindset and high interpersonal savvy and approachability.
  • Consistent pleasant and professional demeanor toward all levels of team members.
  • Ability to complete assigned tasks with a minimum of guidance and oversight.
  • Ability to prioritize multiple tasks.
  • Must be able pass a pre-employment background and drug screening
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