|Job Ref:||7235553b||Employer:||Direct Solutions||Country:||United Kingdom||City:||London||Address:||Post Code:||WC1A||Post Date:||18/10/2016 23:04|
Description Company Overview: Apptio is the leading provider of cloud-based Technology Business Management (TBM) software that helps CIOs manage the business of IT. Apptioâs suite of applications use business analytics to provide facts and insights about technology cost, value, and quality, so IT leaders can make faster, data-driven decisions. Hundreds of customers, including 40 percent of the Fortune 100, choose Apptio as their business system of record for IT. Customers like Bank of America, Boeing, Cisco, JPMorgan Chase, Microsoft, and Coca-Cola rely on Apptio to align IT spend with business priorities. Apptio is also backed by some of the world's most prominent financial institutions including T. Rowe Price, Andreessen Horowitz, Greylock Partners, Madrona Ventures, Shasta Ventures. The Position: We are seeking individuals with technology support, account management and business consulting experience, to provide complex support services of our SaaS solution.Â Reporting to the Manager of Customer Success Engineering, this individual will work closely with Customer Success Managers and Advisors, field delivery personnel, Engineering and Tech Ops to provide break-fix support, technical escalation, and technical best practices & enablement to an assigned group of customers.Â This position is an integral part of Apptio's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment. Job Responsibilities:Support and maintain an assigned group of customers who have implemented the Apptio SaaS solution, resolving customer issues in a timely NA and maintain excellent relationships with clients and achieve the highest level of customer NA as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer NA your business and technical analysis skills and knowledge of IT environments to solve complex NA performance reviews of implementations to resolve escalated issues, and develop technical best NA with the product management and development organizations to channel client feedback and solutions into future releases of the Apptio product suite, improve product supportability, and share technical learningâs across the Customer Success NA with other departments in the company to achieve customer NA a subject matter expert on Apptio, in a technical or business domain, and mentor other Technical Support NA technical details to all levels of customer managementProvide strategic technical guidance, mentorship and enablement on the Apptio product. General Skills:Strong analytical and problem solving NA skills in data analysis/NA to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).Self-starter â able to come up to speed on complex, difficult concepts with minimal NA to quickly context-switch between multiple complex work NA domain knowledge and deep product skills to quickly gain understanding of the intent of a delivered NA ability to subdivide problems into basic components in order to efficiently pinpoint root cause of NA attitude â a customer NA player with solid communication and presentation NA with packaged application software implementation NA knowledge of enterprise IT organizational, business, and technical NA programming knowledge, e.g. HTML, SQL, Java Business Domain Focus:Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure NA knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance. Technical Domain Focus:Knowledge and application of relational database NA at analyzing large data sets, quickly detecting and resolving data-related NA programming skills, e.g. HTML, SQL. Experience & Education:Minimum 5 years of senior technical support, system implementation or SI consulting experience.5+ years of solid experience in a business or technical analyst role for medium to large-scale business software implementation projects or escalations engineering.4-year degree in engineering, computer science, MIS, finance or NA up to 25% Location:London, UK Company Overview: Apptio Inc. is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary. Apptio, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Apptio, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Â Â
Apptio provides the economic framework CIOs need to make data driven cloud decisions. Unify, accelerate and govern your cloud adoption so your business can stay one step ahead.
Management that help all IT leaders make informed decisions about technology investments, capitalize on cloud transformation and drive innovation within their organizations.