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Customer Success Manager job in London

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Job Ref:  a5c97d86
Employer:  Direct Solutions
Country:  United Kingdom
City:  London
Post Code:  WC1A
18/10/2016 23:04
Job Description:

Description Company Overview:Apptio is the leading provider of cloud-based Technology Business Management (TBM) software that helps CIOs manage the business of IT. Apptioâs suite of applications use business analytics to provide facts and insights about technology cost, value, and quality, so IT leaders can make faster, data-driven decisions. Hundreds of customers, including 40 percent of the Fortune 100, choose Apptio as their business system of record for IT. Customers like Bank of America, Boeing, Cisco, JPMorgan Chase, Microsoft, and Coca-Cola rely on Apptio to align IT spend with business priorities. Apptio is a publicly traded company and is backed by some of the world's most prominent financial institutions including T. Rowe Price, Andreessen Horowitz, Greylock Partners, Madrona Ventures, and Shasta Ventures. The Position:This is an opportunity to join the front lines of the emerging discipline of Customer Success, within one of the fastest growing enterprise software companies. In conjunction with stellar technology and process, the Customer Success Manager (CSM) will drive long term success and adoption as the trusted advisor to the Customer. These CSMs are the critical liaisons by which inbound and outbound activities will occur between the customer and Apptio as a whole. Responsibilities:⢠Increase adoption in your accounts through the use of our Enterprise Success Program⢠Interact with all levels of leadership within your customer portfolio ranging from analysts to C-Level executives⢠Preserve high renewal rates and partner with Account Management to upsell new services⢠Develop a proficiency in the product capabilities, the discipline of TBM and the service offerings available to the customer⢠Master the tenets of the Success Program that ultimately drives adoption of Apptio⢠Contribute towards defining and refining the initiatives, methodologies, playbooks and programs within Customer Success⢠Mentor the customer and Apptio employees on various subject matters related to the role Required Qualifications⢠Experience building trust and developing client relationships while being remote⢠Proven record of protecting renewals through operational excellence, driving adoption and influencing the customer⢠History of improving processes, methodologies, programs or frameworks that improved team performance⢠Excellent at managing a high volume of customers and their respective priorities⢠Ability to memorize product and service offerings and can spontaneously discuss benefits and trade-offs⢠Ability to maintain a positive attitude in escalated circumstances⢠Insightfully anticipates customer needs and proactively offers assistance⢠Self-starter and able to come up to speed on complex, difficult concepts with minimal assistance. Preferred Qualifications⢠Knowledge of IT domains such as basics of Storage, Servers, Cloud, Application Mgmt⢠Knowledge of Finance principles such as Depreciation, Accruals, OpEx and CapEx, Variance⢠Experience with SaaS applications⢠Experience with the Software Delivery Lifecycle or implementation of applications⢠Experience in TBM Apptio Inc. is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary. Apptio, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Apptio, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Â

Company Description:

Apptio provides the economic framework CIOs need to make data driven cloud decisions. Unify, accelerate and govern your cloud adoption so your business can stay one step ahead.

Management that help all IT leaders make informed decisions about technology investments, capitalize on cloud transformation and drive innovation within their organizations.
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