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Help Desk Analyst (Toronto) job in Toronto

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Job Ref:  d6997e5b
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  Ontario
City:  Toronto
18/10/2016 23:15
Job Description:

Help Desk Analyst (Toronto) New Signature is seeking an intellectually curious problem solver to join our internal support staff as a Help Desk Analyst. First and foremost, this position is about ensuring an incredible customer experience for the internal staff that we support. A customer-focused attitude with a drive to solve problems are the key qualities that will ensure success in this job. You will be responsible for first line support of our internal staff members which includes answering phones, responding to web-based requests, monitoring forums and then following up to ensure that problems are resolved and do not return. The role will also perform tasks to ensure reliability and enhance the services of the internal IT organization. There will be tasks that are assigned to be completed while not working on support requests. This position requires a foundation of technology expertise with a concentration in problem solving. If you enjoy working with people to solve problems while using technology creatively, overcoming complex technical challenges, and working as part of a team with some of the best people in the industry, then New Signature is the place for you. Key Responsibilities• Opens service requests and captures appropriate level of detail• Responds to and resolves support requests, documenting the result and the steps taken• Escalates support requests which cannot be resolved by the associate or reach a defined SLA• Directs users to appropriate resources and ensures success of support requests that do not fall into the responsibility of the IT department• Maintains Active Directory• Processes New Hires and delivers basic IT orientation• Provides basic technical and functional support for applications, hardware and software• Communicates issues of increased severity through appropriate channels Experience / Skills• At least two years' customer support experience that includes problem solving issues that are reported by others• Proficient verbal and written communication skills• Ability to multi-task and adapt to a rapidly changing environment• Possess a sense of urgency and be able to prioritize work• Flexibility and reliability relative to work schedulesIn addition, a qualified applicant must be interested in building technical expertise and learning new concepts within the realm of the following technologies:Microsoft Cloud Services: Office 365, Windows Azure, and Windows IntuneWindows Desktop OS, including Windows 10Apple OSXMobile OSs, including Android, iOS and Windows MobileMicrosoft Windows ServerMicrosoft Exchange ServerMicrosoft Lync / Skype for BusinessExpertise in Active Directory and Windows PowerShellWindows Hyper-VStorage and networking. Specifically, New Signature seeks qualified professionals who:Are smart and intellectually curiousEnjoy providing the highest level of customer serviceSeek a challenging work experienceWant to learn and gain greater expertise in their fieldEnjoy working at a growth company with lots of advancement opportunitiesCan work hard while having fun, and act in an honest and ethical manner EducationBA/BS degree or equivalent desired but not requiredRelevant IT certifications desired but not required

Company Description:

About New Signature

New Signature delivers an amazing customer experience to small, mid-sized, enterprise and public sector customers and helps them solve business challenges with Microsoft solutions. Our process driven approach is specifically designed to consistently deliver success to customers that need support for complex projects that require substantial creativity, strategic vision and stellar technology expertise.

We help our customers make major investment decisions through rigorous economic analysis that presents the value of Microsoft solutions. We then provide hands-on IT expertise to plan, design, deploy, customize and extend, manage and support their Microsoft solutions. New Signature ensures a maximum ROI by delivering customized user adoption and learning solutions for business users and IT professionals.

New Signature provides customers with the power of choice, implementing private, hybrid and public cloud solutions. We help our customers leverage Microsoft technologies: Office 365, Azure, Skype for Business, Exchange, SharePoint, System Center, Windows Intune, Dynamics CRM, Yammer, Windows Server, Hyper-V, Active Directory, Forefront Identity Manager, SQL Server, Windows 10, and Office.

New Signature is the 2015 and 2014 Microsoft United States Partner of the Year. New Signature earned this top honor among all partners in the United States by demonstrating excellence in innovation and implementation of Microsoft services and devices.

We are also proud to have been recognized as the 2015 Microsoft SMB Champs Partner of the Year, 2014 Microsoft East Region Partner of the Year, 2014 Microsoft Mid-Atlantic Partner of the Year, 2014 Microsoft New York Metro Partner of the Year, 2014 Microsoft Mid-Atlantic Cloud OS Partner of the Year and 2014 Microsoft YouthSpark Citizensip Partner of the Year Finalist.

New Signature was named to Inc 5000 list of Fastest Growing Companies for the 5th consecutive year.

New Signature is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.
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