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Customer Service / Technical Support job in Chilliwack

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Job Ref:  f2c516c42
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  British Columbia
City:  Chilliwack
18/10/2016 23:28
Job Description:

We are hiring for a Customer Service / Technical Support person!Who we are:Our mission is to set the standard in our industry through unparalleled care for our clients, customers & NA our employees, this means our 130,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers. Why Work for Us: When you become part of our team, you join 130,000 talented people around the world who represent some of today's leading brands. One of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By joining our very big family you will achieve great things and create immense opportunities for yourself and build a rewarding fulfilling career. This is an exciting opportunity for anyone looking for a company that invests in its employees and believes in promoting with in.
Essential Functions/Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
May offer additional products and/or services
Track, document and retrieve information in call tracking database
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

High school diploma with three to six months of relevant experience preferred
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verball
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Ability to rotate shifts, as needed

Required education:

High school or equivalent

Please apply today!

Company Description:

About Regis and Smith

While we primarily specialize in permanent placements of great people with great companies we also provide our business clients temporary staff to fill in for vacation and sick days as well to supplement their permanent workforce to meet high demand production times.

We serve both our business and job seeker clients with honesty and respect to fulfil each parties expectations and needs.
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