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Customer liaison officer in london job in London

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Job Ref:  HATR005
Employer:  Randstad
Job Type:  Contract
Country:  United Kingdom
City:  London
Post Code:  WC1A
Salary:  £ 23,000 - £ 31,000 per hour
19/10/2016 00:14
Customer Liaison Officer
Are you a customer liaison officer who is looking for a new role? Then look no further as my clients at one of the largest housing associations in London are looking to appoint a contractor on a fixed term contract of 6 months, paying £23,000 - £31,000 depending on experience. The role is based around south and south west London
This is a fantastic position within the heart of the Direct Maintenance Team and the successful applicant will have an opportunity to play a part in delivering an exciting service to the residents.
The role will involve taking the lead in dealing with enquiries and issues relating to the various types of works our Maintenance Technicians and Sub-Contractors perform in our resident's homes. You will act as the 'voice and face' of the Trust so demonstrable experience of delivering customer focused services in a demanding public facing environment is essential.
You will have excellent presentation, written and verbal communisation skills in order to deal with the various enquiries and issues our diverse resident base will have. You will work collaboratively with other departments across the Trust to ensure effective and efficient delivery of services to our customers, so highly developed relationship management or stakeholder engagement skills are essential to perform well in this role.
The real purpose of this role will be to support the Direct Maintenance team in achieving customer satisfaction through liaison with customers and internal teams to ensure our repair work is carried out with minimal impact to the resident.
Other duties will include:

* Management of queries/issues relating to maintenance works
* Maintaining records and notes on the system
* Monthly reporting on customer satisfaction

You will have access to our full suite of benefits including 25 days holiday per year, annual bonus subject to group performance, excellent Pension scheme and real investment in your personal & career development. Other benefits include Benenden Healthcare, an employee assistance programme and non-contributory life assurance. If you feel this role may be of interest please submit your CV or call Harry on NA

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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