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2nd Line Support Engineer job in Preston

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Job Ref:  204811958
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Preston
Post Code:  BN1
19/10/2016 02:27
2nd Line or Level 2 Support Engineer / Technician

Preston - Permanent

Salary negotiable (DOE)

We are currently recruiting for a leading provider of computer hardware and maintenance services throughout the UK. They are looking to bring in an experienced 2nd Line Support Engineer to work alongside the Level 3 engineers.

Role Description:

* Providing strong server and desktop support
* Maintaining agreed SLA's, updating incident information as you work from diagnostics through to resolution
* Keeping clients updated as to the progress of their incident
* Assisting\mentoring colleagues in line with escalations procedures
* Managing change requests in a structured way
* Maintaining a high degree of customer service, professionalism and integrity
* Assisting with project installations for new hardware and software
* Producing and updating technical documentation
* Working to deadlines and adapting quickly to a fast changing environment

Qualifications and Education Requirements:

* Have excellent experience of Windows Operating Systems
* Have excellent support experience and references
* Have excellent knowledge of: -

Network hardware administration of LANs and WANs including servers, switches, firewalls routers etc.

Windows Server 2008r2/2012r2 administration

Active Directory administration including Group Policy

Understanding of DNS records

SSL Certificates - renewals

Exchange Server 2010/2013 administration

Office 365 deployment and administration

Microsoft Azure administration

Terminal Services\Remote Desktop in 2008r2/2012r2

Email security

Remote Monitoring / Access experience

Antivirus support / installation

Virtualisation and administration with HyperV

NAS technologies

A working knowledge of Firewall, network topologies, infrastructure and VPN Technologies including SSL services (Dell Sonicwall preferred)

PowerShell scripting

Previous Career Experience:

* 3+ years in a support desk environment
* Valid Microsoft or Manufacturer qualification desirable

Personal Qualities:

* Personally well-presented and excellent verbal communication
* Customer focused and pro-active with regards to fulfilling the clients' requirements / expectations
* Enthusiastic and motivated
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