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Graduate Opportunity - Professional Services Technician job in Bracknell

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Job Ref:  204812121
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Bracknell
Post Code:  RG12
Salary:  £25000 - £30000/annum benefits
19/10/2016 02:27
Job title: Graduate Opportunity - Professional Services Technician

Location: Bracknell

Salary: £25k - £30k pa + bens

Our client is currently seeking tech savvy Graduates to join their fast paced and growing business. This is an excellent opportunity for you to work as part of a team, to undertake a range of activities which supports the delivery of technical services to their customers. The scope of the role will include; first line support and maintenance work, development and upgrade activities and the delivery of projects for clients (external or internal).

As a Professional Services Technician your remit will include;

* To contribute to the development of estimates of time to be spent on work
* To build the system/software and ensure robust testing, including integration and business environment
* To introduce the new system/software always complying with the change control requirements
* To assist with technical analysis and design activities
* To ensure documentation is updated promptly and accurately to reflect changes
* To contribute to the design of training and to deliver user training
* To liaise with internal & customer users to diagnose faults
* To personally 'fix' the fault and ensure user is updated on call progress, fix or future action and likely timescales effectively using support (internal and external) as appropriate
* To ensure follow up action is taken to prevent the re-occurrence of faults to include user training, systems upgrades, updates of documentation, software patches or bug fixes
* To ensure the highest levels of customer satisfaction with all work activities
* To ensure appropriate, comprehensive and timely reporting of work and early escalation of any issues that may impact on the quality or delivery timescales
* To proactively read technical documentation to ensure technical skills are up-to-date and effective
* To identify opportunities to drive down the cost of delivery and participate in the design and implementation of specific programmes to implement these cost reductions
* To complete ad hoc duties and tasks allocated through line management chain from time to time

We are seeking IT/Computing Graduates who wish to forge a career within one of the world's leading providers of IT solutions and services to retail banks and the retail industry
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