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3rd Line NOC Engineer - Cisco - LAN/WAN - Birmingham job in Birmingham

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Job Ref:  204812544
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Birmingham
Post Code:  B12
Salary:  £40000/annum Up to £40,000 + Benefits
19/10/2016 02:27
Our Client is a a leading Telco solution provider. They are actively seeking an experienced technical support engineer to join their ever growing team. We are looking for a 3rd Line NOC Engineer that has previous experience in Managed Hostings, Networks and Cloud. This company is in an exciting time of growth and are looking for a candidate with passion and determination for this role.

Role & Responsibilities
- Monitoring, maintaining & troubleshooting of the Cloud Network Infrastructure
- Responsible for responding to incoming customer support issues
- Perform network surveillance (24x7x365) to ensure SLA's are adhered too, and any issues are resolved quickly.
- Transfer Cloud Network surveillance between multiple NOC environments
- Perform analysis, identifying trends and patters that are indications of Network performance
- Develop & execute necessary corrective action to prevent any customer issues
- Track & report on monthly Cloud usage - Bandwidth & Switchboards
- Monitor automated order management/provisioning systems and troubleshoot when this fails
- Understand the automated order management process
- Open trouble tickets, and follow through to resolution
- Performing analysis of closed tickets, identifying troubles and patterns that could jeopardise SLA's
- Working with customers, CPS's & staff in the provisioning of new orders for customer service

Candidate Attributes
- Previous working experience of IP/Ethernet Networking - in a Support role
- Experience of Carrier Ethernet practices (Beneficial NOT Essential)
- Experience of working in a 2nd Line Support capacity within a NOC environment
- Experience of configuration, troubleshooting switches and routers
- IP/LAN/WAN experience
- CCNP qualification or above
- Experience of working with 3rd Party Carriers to troubleshoot links (SDH, Ethernet)
- Knowledge of Layer 2 / Layer 3 network protocols such as: MPLS, Spanning Tree, QinQ, OSPF, BGP,
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei
- Knowledge / experience of WLAN technologies such as: Cisco, Aruba, Aerohive or Meraki) would be beneficial
- High personal standards and goal orientated
- Excellent and effective communication skills, both orally and written

Whilst offering an extremely competitive salary, alongside the opportunity to work with the latest technologies, career progression is a huge part of this companies fantastic culture! If you are interested and meet the criteria above then please apply now! Alternatively you can call Patrick Jasper on (Apply online only) or email - (url removed)

Please note only shortlisted candidates will be contacted
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