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Technical Support Operative job in Telford

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Job Ref:  204809372
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Shropshire
City:  Telford
Post Code:  TF4
19/10/2016 02:27
Technical Support Operative

Telford, Shropshire

Excellent salary + benefits

Our client is an award-winning connectivity provider who has established a reputation for quality and maintaining a personal, unique approach for each of their partners, listening to their needs and satisfying their requirements. Due to continued success in their market, they are now recruiting for a Technical Support Operative to join their head office team in Telford.

The Role:

Working in the Technical Support Team this role Technical Support Operative involves:

- Providing telephone and email support 24/7/365 including the logging of issues on the internal company systems.
- Collaboration with internal support teams to achieve efficient fault resolution.
- Providing continued support out of hours.
- Configuring new accounts, administer server and domain names.
- Proactively contacting the key customers to ensure high quality service is maintained.
- Keeping up to date with the company`s service and product offering and suggesting improvements to working practices.

The Person:

The ideal Technical Support Operative will demonstrate:

- A broad knowledge of the telecoms sector and networking principles.
- Experience of dealing with internet services such as DSL, domain hosting, email and VoIP an advantage.
- Good telephone and written skills and able to work calmly under pressure from customers and suppliers.
- Organised and passionate about delivering customer service excellence.
- Good MS Office skills are a requirement and knowledge of MAC OS would be advantageous.


- Excellent salary depending on experience
- Annual bonus scheme
- Pension
- Healthcare
- Flexitime
- Child Care Vouchers
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