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Software Application Support Analyst job in wymondham

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Job Ref:  204809872
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Norfolk
City:  wymondham
Salary:  £24000 - £28000/annum + package
19/10/2016 02:27
Software Application Support - Wymondham, Norfolk, £24-25k plus corporate package

We are looking to recruit on behalf of a successful corporate business an experienced Application Support Analyst. responsible for:

* Providing immediate response to incidents and owning corrective and preventative actions.
* Fast action incident response and resolution from 1st Line escalation.
* Proactive analysis of service failures and eradication of problems.
* Analysis of defect to define workarounds that will enable resumption of service;
* Maintenance of high availability environments,
* Risk analysis and management of new applications into the production environment.

Qualifications and Experience

* Educated to degree level and\or has significant, relevant industry experience
* Advanced technical/IT awareness and ability to identify new technologies and tools
* Experience of software delivery lifecycle management
* Experience working with diverse subject content and varied approaches that are highly complex
* Experience of working on multiple projects and managing multiple customers at the same time
* Can identify original and innovative solutions to problems
* Ability to undertake a broad mix of technical, operational, supplier management and client facing tasks
* Experience with SQL
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