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1st Line Support Engineer job in Stoke on Trent

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Job Ref:  204813788
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Stoke on Trent
Post Code:  ST1
19/10/2016 02:28
1st Line Support Engineer - Stoke on Trent - Permanent

As 1st Line Support Engineer you will provide helpdesk support to clients, assisting them with hardware and software problems via phone and email and helpdesk software. You may be required to visit different offices and sites to provide support when necessary.

1st Line Support Engineer Responsibilities:

To provide 1st line technical support; answering support queries via phone and email.

To support users remotely.

To maintain a high degree of customer service for all support queries and

Adhere to all service management principles.

To take ownership of user problems and be pro-active when dealing with user issues.

To log all calls on the call logging system.

Respond to enquiries from clients and help them resolve any hardware or software problems.

Maintain a log of any software or hardware problems detected.

Support users in the use of computer equipment by providing necessary training and advice.

Carry out daily client systems checks, reporting to IT Manager where necessary.

Pre-build PCs/Laptops.

Fault finding for Laptops, Desktops and Windows tablets.

Be responsible for in-house system back-ups.

1st Line Support Engineer Skills & Experience:

Previous 1st/2nd line support experience for software and hardware fault resolution.

Excellent communication and customer service skills.

Strong working knowledge of Microsoft based operating systems inc Win 8.

Active Directory and Exchange Server Administration.

MS Office

Good working knowledge of LAN/WAN principals and TCP/IP protocols.

Understanding of PC hardware set-up and configuration.

Microsoft Certification desirable.

VMware experience beneficial but not essential.

'Hands on` approach and a willingness to learn.

Successful 1ST Line Support Engineer must be eligible to work in the UK and hold a full Driving Licence and access to own transport.

Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients
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