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Technical Support Analyst job in Cheshire

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Job Ref:  204814411
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Cheshire
City:  Cheshire
Post Code:  SK9
Salary:  £18000 - £25000/annum
19/10/2016 02:28
Technical Support Analyst
Cheshire, WA14 2UN
From £18,(Apply online only) (Depending On Experience)

About Aquarium

Back in 2006 Ed Shropshire set out to build a platform that removed the IT burden for companies, by giving them the tools to build and manage their own automated processes to run their businesses more efficiently and cost effectively.

Ten years on we are rapidly expanding with our Head Office based in the North West of England, with additional offices in Oxford, Ireland and North America.

The majority of our clients operate in the insurance, commercial banking and personal finance markets. We take corporate governance extremely seriously and are proud to be an ISO 27001 and 9001 certified company.

About You

You possess an aptitude and desire to learn new skills and technologies. You are bright and sociable with a positive 'can do, leave it with me' attitude. You're a team player with superb attention to detail and someone who enjoys solving problems. You relish learning and self-improvement and thrive in a collaborative, busy, supportive environment.

The Role

As a Technical Support Analyst you will report to the Support Team Leader and use your high degree of technical knowledge to provide professional and comprehensive technical support to our external and internal clients. You will work closely with other internal departments within the business in order to resolve client issues quickly and identify root causes. You will be confident, collaborative and professional in our continuously improving team and will be actively involved in improving customer service and client experience.


Our platform is built on C#/.net technologies but you will use Microsoft SQL and iReporting to interrogate data. We are interested in hearing from people with experience of:

* MS SQL Server
* Microsoft Office technologies (Visio, Word, Excel, Outlook)
* Problem solving and investigative skills
* Collaborative, supportive team player
* Keen attention to detail
* Excellent written and oral communication skills
* Super-organised with the ability to organise multiple tasks in order to meet deadlines
* Strong desire for self-improvement and advancement

Benefits and Perks for the Successful Technical Support Analyst:

* Pension scheme
* Life Insurance
* Health Insurance
* 25 days holiday a year (not including Bank Holidays)
* £500 refer a friend bonus
* Free fruit, biscuits, tea & coffee
* Monday morning breakfast
* Regular social events

Next Steps;

To apply for the Technical Support Analyst position, please apply now with your CV and covering letter
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