|Job Ref:||204814648||Employer:||cv-library.co.uk||Job Type:||Contract||Country:||United Kingdom||County/State:||Surrey||City:||Guildford||Address:||Post Code:||GU1||Salary:||£12/hour||Post Date:||19/10/2016 02:28|
Our client is seeking 1st Line Technical Support to be the first point of contact for users requiring IT support services and preliminary investigation/information gathering|
The key purpose of the job is to perform 1st line technical duties for the IT Service Desk in accordance with all Service Desk procedures and SLA's, providing support for internal users across multiple sites.
Receive calls from users in relation to any technical incident or request
Accurate logging of helpdesk submissions into the IS Group's Service Desk tool
Preliminary investigation of all requests via telephone, email or remote admin tools, resolving or escalating as necessary using generic fault finding techniques
Installation of Software packages and registration of applications, using VM Mirage
Maintaining Asset Details of all IT equipment
Installation of IT Hardware
Building and Configuration of Computers.
Regular review of escalated tickets to ensure they are maintaining SLA's
Administration of general IT activities, including documentation
Other tasks as directed by the Service Desk Team Leader/Head of IS
Diploma or NVQ in IT related subject
General experience with using computer.
Previous customer facing role.
Knowledge & Skills
Strong communications/telephone skills
Excellent customer service skills
Knowledge of Windows operating system
Knowledge of the Microsoft Office suite, primarily Word/Excel/Outlook
Good analytical and problem solving skills
Ability to work in a team environment
Ability to work under pressure
Initially a 3-month contract but could be extended.
Index Recruitment is acting as an Employment Business in relation to this vacancy.
"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion